Course Brief

A+ is the starting point for a career in IT. The performance-based exams certify foundational IT skills across a variety of devices and operating systems.

Course Description

A+ (A Plus) is an entry-level computer certification for PC computer service technicians. The exam is designed to certify the competency of entry-level PC computer service professionals in installing, maintaining, customizing, and operating personal computers.

Section I: Introduction to Computers

• Digital Literacy and the Internet
• Computers, Mobile Devices and Apps
• Inside Computers and Mobile Devices
• Input, Output and Digital Storage
• Operating Systems
• Communications and Networks
• Informations and Data Management
• Information Systems and Program Development

Section I: Introduction to Computers

• Digital Literacy and the Internet
• Computers, Mobile Devices and Apps
• Inside Computers and Mobile Devices
• Input, Output and Digital Storage
• Operating Systems
• Communications and Networks
• Informations and Data Management
• Information Systems and Program Development

Section II: Operating Systems

• Introduction to Operating Systems
• Computer Security Basics
• Desktop Virtualization
• Windows 7
• Windows 8
• Under the Windows Desktop: Supporting and Troubleshooting Windows
• Mac OS X on the Desktop
• Linux on the Desktop
• The Command-Line Interface
• Connecting Desktops and Laptops to Networks

Section III: A+ Certification Preparation

• First Look at Computer Parts and Tools
• Working Inside a Desktop Computer and Laptop
• Motherboards, Supporting Processors and Upgrading Memory
• Supporting the Power System and Troubleshooting Computers
• Supporting Hard Drives
• Installing Windows
• Supporting I/O Devices
• Maintaining Windows and Optimizing Windows
• Troubleshooting Windows and Applications and Troubleshooting Windows Startup Problems
• Connecting to and Setting up a Network
• Mobile Operating Systems
• Windows Resources on a Network
• Security Strategies
• Supporting Printers and Customizing a System
• Virtualization, Linux and Mac OS X